We have taken the time to compile a list of our most frequently asked questions to ensure that our users and potential customers are able to make an informed decision on ComfortCam. Please let us know if we've missed a question that you believe to be important!
Q: How do I install a camera?
A: It's simple! Find the Quick Start card in your ComfortCam box. This card provides step-by-step instructions for installation. Alternatively, you can check out our how-to video!
Q: What happens if I have a problem with my camera(s)?
A: First, check the data connection on your phone to ensure that it is enabled. Second, ensure that your Internet wifi is enabled. Third, enable wifi for your mobile. Then check your WiFi connection on your camera by holding you smartphone next to where you will be placing the camera and see if you have a strong signal strength. You may need to move your camera to a stronger connection in the room.
Q: Can I share access to my cameras with anyone else?
A: Yes, you can allow up to 4 mobile devices to view your cameras at once but you can provide access to as many people as you want.
Can I view multiple cameras at once?
A: Yes, you can view any 4 cameras simultaneously or individually.
Q: Do I need Wifi Internet to access my cameras?
A: No, you do not. You may access your cameras using your phone's Internet service (3G/4G/LTE)
Q: Is there a limit to the amount of cameras I can install?
A: There is no limit.
Q: What is your return policy?
A: We would love to help you through any issues that you are experiencing with your camera. However, if we are unable to resolve an issue or you're just not satisfied with the product, our cameras may be returned for any reason within 30 days for a full refund.
Q: Does ComfortCam have a mobile app?
A: Our mobile application is available and fully functional on both iOS and Android devices (smartphone and Tablets).
Q: What versions of the iPhone, iPad, and Android is the ComfortCam app compatible with?
A: It is compatible with almost all versions.
Q: Can I do other things on my phone or tablet while ComfortCam is running?
You sure can!
Q: What security measures are taken to protect my privacy?
A: At ComfortCam, we understand the importance of privacy. ComfortCam is a direct wireless connection in your home. You are the one accessing your camera, whether in your home or away. All streaming video, picture capture and video recordings, are done directly onto your phone or in your camera via SD memory Card (Not included). We do not use cloud technology. To ensure the utmost security, we also recommend taking the following steps:
1. Create a unique username and password on your app
2. Lock your phone
3. Secure you WiFi Router with a username and password
Q: Can you send pictures or videos?
A: Yes. Every time you take a picture or video using the ComfortCam app, it automatically saves it to your mobile device or camera. From there you can send it to whomever you like. If you have a SD memory card in your camera, you can also share it from there.
Q: How can I use ComfortCam as a permanent in-home monitor for a babysitter?
A: You can use an old Apple or Android smartphone or tablet as your home monitor. This device would then stay in the home at all times.
Q: Can I take ComfortCam on vacation with my family?
A: Yes, as long as you have access to the router and username and password for the WiFi.
Q: Do I need to leave a light on at night for visibility?
A: No, Our cameras are fitted with enhanced infrared lights to provide crystal clear visibility in darkness.
Q: What happens if I have a problem with my camera(s)?
A: First, check the data connection on your phone to ensure that it is enabled. Second, ensure that your Internet wifi is enabled. Third, enable wifi for your mobile. Then check your WiFi connection on your camera by holding you smartphone next to where you will be placing the camera and see if you have a strong signal strength. You may need to move your camera to a stronger connection in the room.